REFUNDS & STORE CREDIT FAQ

REFUNDS & STORE CREDIT FAQ

What's the difference between a regular refund and store credit?

A regular refund returns your money to your original payment method (like your credit card or PayPal account), while store credit adds the refund amount to your account balance that you can use for future purchases at our store.

How long does it take to receive each type of refund?

Regular refunds are processed back to your original payment method and typically take 5-10 business days to appear in your account, depending on your bank or card issuer. Store credit is added to your account immediately and is available for use right away on your next purchase.

Can I use store credit on any purchase?

Yes, once store credit is added to your account, you can apply it at checkout when you're signed in. You can use it toward any products in our store, and if your purchase total is less than your store credit balance, the remaining credit stays in your account for future orders.

Does store credit expire?

Store credit may have an expiration date depending on how it was issued. You can check your store credit balance and expiration date by logging into your account.

How do I check my store credit balance?

You can view your current store credit balance by signing into your customer account on our website. Your available balance will be displayed and can be applied at checkout.